Privacy Policy

Information We Collect

We only collect personal information that is reasonably necessary to operate our business and deliver our services.

This may include:

• Full name
• Business name
• Email address
• Phone number
• Billing and invoicing details
• Website or project-related information
• Information submitted via forms, emails, or consultations

We do not intentionally collect sensitive information unless required by law or provided with explicit consent.

How We Use Your Personal Information

We use personal information to:

• Provide website design, development, hosting, maintenance, and marketing services
• Respond to enquiries and manage client relationships
• Prepare proposals, contracts, invoices, and receive payments
• Maintain business records and comply with legal obligations
• Improve our services and website performance
• Send marketing or business updates where consent has been given

WebGaze does not sell or rent personal information.

Sharing and Disclosure of Information

We only share personal information where necessary and appropriate, including with trusted service providers.

Xero – Bookkeeping & Accounting

We use Xero for bookkeeping, accounting, invoicing, and tax compliance.

Information shared with Xero may include:

• Name
• Business name
• Email address
• Billing and transaction details

Xero processes this information in accordance with its own privacy and security standards.
You can view Xero’s privacy policy at:
https://www.xero.com/au/legal/privacy/

Other Third Parties

We may also share information with:

• Accountants or tax agents
• Hosting providers
• IT and software service providers

All third parties are required to handle personal information securely and in accordance with applicable privacy laws.

Google Analytics

WebGaze uses Google Analytics to understand how visitors interact with our website and to improve user experience.

Google Analytics may collect information such as:

• Pages visited
• Time spent on pages
• Browser type and device
• General location (non-identifiable)

This data is aggregated and anonymised where possible and does not personally identify individual users.

Google may store this data on servers outside Australia. By using our website, you consent to this processing.

You can learn more about how Google handles data here:
https://policies.google.com/privacy

You may opt out of Google Analytics tracking by using browser settings or Google’s opt-out tools.

Cookies

What Are Cookies?

Cookies are small text files stored on your device to help websites function efficiently and improve performance.

How We Use Cookies

We use cookies to:

• Enable essential website functionality
• Analyse traffic and performance via Google Analytics
• Improve usability and site experience

Managing Cookies

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

More information about cookies can be found at:
https://www.aboutcookies.org

Data Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

Security measures include:

• SSL encryption
• Secure hosting environments
• Restricted system access
• Authentication and firewall protections

While no system is completely secure, we continuously review and strengthen our safeguards.

Overseas Disclosure

Some service providers (such as Google and cloud hosting services) may store or process data outside Australia.

Where overseas disclosure occurs, WebGaze takes reasonable steps to ensure personal information is protected in line with Australian privacy laws.

Data Retention

We retain personal information only for as long as necessary to:

• Deliver our services
• Meet legal, tax, and regulatory obligations

Financial and accounting records are retained for a minimum of 5 years, in accordance with Australian tax law.

Marketing data is retained until consent is withdrawn.

Your Rights

You have the right to:

• Access personal information we hold about you
• Request corrections to inaccurate or outdated information
• Request deletion or restriction of processing (where permitted)
• Opt out of direct marketing at any time

We may request identity verification before processing requests to protect your data.

Complaints

If you believe we have mishandled your personal information, please contact us first so we can resolve the issue.

If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
https://www.oaic.gov.au

Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. The most current version will always be available on our website.

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